Trust & Security
At CivicSolar, customer service is our driving force. We have built our entire company around delivering the best possible customer experience in order to make our dealers more successful.
We accomplish this by:
- Providing the engineering support you need to select the correct equipment for every job.
- Delivering on-time accurate orders. We use an electronic verification process to ensure that your order shipments are complete or a customer service manager will notify you in advance of your shipment. We do this because we know that if an order arrives incomplete, you lose time, money and trust from your customers. Our business is predicated on delivering the products you need, when you need them, without fail.
- Using technology to make our distribution business more efficient and our relationships with our dealers more productive. For example, we will notify you when your equipment goes out for delivery in order to set accurate expectations about the delivery time.
- Making sure all of our products are easy to order, pre-qualified for performance and reliability and backed by full manufacturer warranties in order to simplify the installation and commissioning process.
Order with Confidence
CivicSolar is Safe and Secure. Guaranteed!
You pay nothing if unauthorized charges are made to your credit card as a result of ordering at CivicSolar.
Safe Ordering Guarantee - Protection Against Credit Card Fraud:
Ordering at CivicSolar is safe. Every credit card purchase on CivicSolar is covered by our Safe Customer Guarantee:
- Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for $50.00, CivicSolar will cover the liability for you, up to the full $50.00. CivicSolar will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made at CivicSolar while using the secure server.
- In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
Protecting Your Personal Information
Secure Sockets Layer (SSL Technology)
|CivicSolar transactions are secured by SSL||CivicSolar uses Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information during your online transactions. All of the forms on our site are secured with SSL technology so your personal information stays safe and out of malicious hands.|
You can also find verification of this certificate on all of our secure pages, like our checkout and billing pages. While on one of these pages, simply click on the key or lock image in the bottom bar of your browser window. A window will appear with our site security information:
Industry Standard Firewalls
Our servers are protected by secure firewalls—communication management computers specially designed to keep information secure and inaccessible by other internet users. So you are absolutely safe while you shop.
SSL Technology and Industry Standard Firewalls all work together to ensure your privacy and to assist in protecting your personal data.
Have questions? We're here to help you!
The CivicSolar Customer Service Team
Call Toll Free - 1.800.409.2257
Email our Customer Service Team