All of CivicSolar’s products are covered by the original manufacturer's warranty. If you need help getting in touch with the manufacturer or are not sure what your warranty limitations are, please read our returns information. If that does not answer your question(s), please contact our customer service department at 800.409.2257.
Warranty Policy - Please contact the manufacturer to obtain warranty, repair and/or service information. Check the manual or instructions that accompanied your product for up to date information. Most manufacturers require the following information:
1. Serial number of the item
2. Purchase date
3. Warning, Error or Panel Fault Message
4. Description of the problem
A CivicSolar Client Support Specialist can help you contact a manufacturer if you experience any issues with products purchased from CivicSolar. All of CivicSolar’s products are covered by the original manufacturer's warranty.