What if my order is incomplete?

CivicSolar uses an innovative shipment verification process to check orders before they are shipped; however, there are times when orders ship incomplete no matter how hard we work. If an order ships incomplete, please call Customer Service at 800.409.2257 or email us at orders@civicsolar.com. Please be sure to provide your order number so that our Customer Service team can quickly tackle the problem and determine the best way to provide you with a solution.