Orders are processed within 1 business day. If there are any issues with your order or a sales engineer has a concern with your order, a CivicSolar Client Support Specialist will contact you directly. Once the order is processed, most items ship within 48 hours. If there are any issues holding up your order, you will be contacted by CivicSolar.
Once your order ships, you will receive an email with tracking information. At anytime, you can log into your account and click on the “Orders.” This will show you all of the orders you have placed online and the current status of your order. Please click on the order number to receive more details about the status of your order.