Terms of Service

 CIVICSOLAR.COM TERMS AND CONDITIONS OF USE

These terms and conditions apply to the CivicSolar.com Web site located at www.civicsolar.com, and all associated Web sites linked to www.civicsolar.com by CivicSolar.com, its subsidiaries and affiliates, including CivicSolar.com's sites around the world (collectively 'the Site'). Please read these terms and conditions (the 'Terms and Conditions') carefully. BY USING THE SITE, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS. These Terms and Conditions govern your use of, and any purchase from, the CivicSolar.com Site, and constitute an agreement between you and CivicSolar.com. CivicSolar.com reserves the right to change or modify any of these Terms and Conditions or any policy or guideline of the Site at any time, and in its sole discretion. Any change or modification will be effective immediately upon posting of the revisions on the Site. Your continued use of the Site following the posting of its changes or modifications will constitute your acceptance of such changes or modifications. Therefore, you should frequently review these Terms and Conditions and any other applicable policies from time-to-time to understand the terms and conditions that apply to your use of the Site. If you do not agree to the amended terms, you must stop using the Site.

Product Availability and Pricing 

If you're interested in a solar equipment that is currently on back order, call us and we can tell you when the item will be back in stock. Sometimes with the volume of orders we receive, an item may go out of stock before we are able to post a notification on the Site. If this happens, we will contact you directly to discuss possible options.

Data, including prices, may be inaccurately displayed on our Site due to system or typographical errors. While we make every attempt to avoid these errors, they may occur. We reserve the right to correct any and all errors when they do occur, and we do not honor inaccurate or erroneous prices. If a product's listed price is lower than its actual price, we will, at our discretion, either contact you for instructions before shipping the product or cancel the order and notify you of such cancellation. If the order has been shipped, you agree to either return the product or pay the difference between the actual and charged prices. Our prices are also subject to change without notice. We apologize for any inconvenience that this may cause. If you have any questions, please do not hesitate to contact one of our Solar Consultants at sales@civicsolar.com or 800-409-2257.

Return Policy

Use of site as well as purchase constitute consent and understanding of CivicSolar.com’s return policy. 

CivicSolar.com is not responsible for any fluctuation in the international currency exchange rate.  International customers will receive refunds equivalent to the USD (US dollar) price at the time of purchase.

No returns will be accepted without prior authorization and must include the Return Material Authorization (RMA) number in order to return product. Any product that is returned must be brand new, in perfect condition and packaged in the original manufacturer's packaging with all hardware and documentation. No returns will be accepted on installed items. Returns must be shipped with prepaid freight and insured via the carrier of your choice within 30 days of delivery. No returns will be accepted beyond 30 days of original delivery. Shipping charges will not be refunded, unless, an error was made by CivicSolar in shipping.

To obtain an RMA number, please contact Customer Service at customerservice@civicsolar.com or 800-409-2257.

All returns may be subject to a restocking fee.  

Comparison Purchasing 

To keep our prices low, we do not allow comparison purchasing. Comparison purchasing is the act of buying several items with the intent of keeping the one you like best and returning the remainder. This causes undue restocking and inventory overhead and can be very costly. To confirm the quality, appearance, physical attributes and functions of a specific solar product, please contact one of our experts at sales@civicsolar.com or 800-409-2257, and we would be happy to help you make your choice.

Information on our Site 

At CivicSolar.com, we make every attempt to ensure that our online catalog is as accurate and complete as possible. Our objective is to provide you with as much information and detail about your purchase as possible so that you can see all technical and physical details of a particular product. In compliance with industry standards, CivicSolar.com states that certain attributes may differ slightly from the information posted on our site.  

On the Site, we provide the measurement of our products based on their measured specifications. Slight differences in the information on our site and actual attributes may occur when posting this information, either by typographical error, or by incorrect manual measurement.